So the owner of this company tracked me down using the internet and then a voice mail that said, “…if this is the Scott Blalock that had a bad experience with Servant Plumbing… please call me….”. Long story short, the guy was very nice, although outspoken. He told me that the tech in my story had had several issues and was let go as a result. Then he said I was charged too much and wanted to send me $100 back. I told him I appreciated that and I would update my review. The interesting part is he really did not care if I updated the review, he just wanted to do what he thought was right.